 |
 |
 |
 |
 |
 |
||
 |
 |
 |
 |
 |
|||
| ||||||||||||||||
|
Frequently Asked Questions
|
|
|
Getting Started
User Information
Troubleshooting |
|
What is an eStatement?
eStatement is an electronic statement. It is an exact replica of a paper statement, except that it available through eBanc internet banking. As soon as your statement is prepared, it appears on eBanc. It replaces the paper statement sent through the mail.
Back to Top
How do I begin getting eStatements?
You must have a user Name and Password for eBanc, and then enroll to begin receiving eStatements. A link to an online Enrollment Form is available when you Log In to eBanc.
You may also sign up for eBanc or eStatements through your Customer Service Representative or by calling 1-800-267-3610.
Back to Top
Is it secure when I transmit my account number from the enrollment form?
Yes. Your information is sent through a secure connection. To ensure that the information is being sent from a secure server, the address will start with https:// rather than http:// and you will notice that you are receiving the information from an SSL server securely if you see a closed padlock at the bottom of your screen like this:
.
Back to Top
What if I have a joint account with my spouse/other? Can I still sign up?
Yes. Only one account from the combined statement need be listed. If you receive a separate statement, then that account number would also have to be enrolled.
You must be an owner to receive these statements.
Are eStatements available for businesses?
Yes. However, accounts that do not agree to check safekeeping cannot be enrolled.
Back to Top
How do I view eStatements?
Combined Statements. Customers who prefer to see all of their accounts on one statement choose combined statements. With eStatements, eBanc will send an email to you when your statement has arrived on eBanc, instead of a statement via mail. The email will provide a link to eBanc so you can Log In. Once logged in, select your checking account, and a "Documents" button will be available. Clicking the Documents button will provide a list of the months that statements are available for viewing. All of your combined accounts will be on this eStatements. (Some accounts may not be eligible for combined statements.)
Any account that is on a combined statement will only be viewable through the primary checking account.
Separate Statements. If you prefer to view a completely separate statement for each account, you will need to enroll each account separately. Instead of receiving a statement via mail, eBanc will send an email to you when your statement has arrived on eBanc.
Log in to eBanc to view the eStatement, then select the particular account you'd like to view. Click the "Documents" button, and a list of the eStatements will appear. Select the month you would like to view.
Back to Top
How do eStatements compare with my Previous Statement?
eStatements are an exact replica of the statement you had been receiving in the mail. It is an account listing for the same period of the paper statement. If you choose combined statements, then the eStatement will also include a combination of your accounts.
The "Previous Statement" provide links to view checks. The "Previous Statement" link displays all the transactions that occurred since the last statement cycle.
The Previous Statement for a Checking Account, for example, will provide the Date, Check Number, Description, Debit, Credit, and Balance for 30 days after the beginning of that statement.
The eStatement will provide will also provide a Summary of Accounts, and your checks sequenced. The time period will always begin from the balance last statement, and up to sixteen (16) months of eStatements will remain available on eBanc.
Back to Top
Can I print a copy?
Yes. Use the print button available on your browser. This printer friendly version will look exactly like the statement you had been receiving in the mail.
Back to Top
How long will I be able to see this month's eStatement?
Your eStatement will remain on eBanc for up to sixteen (16) months.
Back to Top
Can I go back to see last month's statement after I get this month's?
Yes. Each of your eStatements will be listed separately and will remain on eBanc for up to sixteen (16) months.
Back to Top
When I click on Documents, and then Account Statement, I receive the message "No Documents Are Currently Available For Viewing".
First, try again. As with any page request over the internet, there is a chance that the server is busy.
If you are enrolled and continue receiving this message after the time when you normally would have received a statement, call Processing at 920-743-5551 or 1-800-267-3610. We will verify that the account you are trying to review has been enrolled.
If you choose a combined statement so you can view all of your accounts in one click and a single print, then your eStatements will appear under the main checking account only. All other accounts that had been requested to be on the Combined eStatement will receive the message "No Documents Are Currently Available For Viewing".
|
